作者：Kiwi; Zhu; Rose; Marypubliceventsapologypragmaticfailure
摘要：Under the new media,the dissemination and the influence of public events are often far more profound than traditional media.Therefore,it has gained a high degree of social attention.We take the apology mistakes in public events as an example,sort out the types and causes of the mistakes into a context,and propose some relevant strategies.
注：因版权方要求，不能公开全文，如需全文，请咨询杂志社
